Metadata-Version: 1.1
Name: mrwolfe
Version: 1.1.0b
Summary: Django Issue tracker & support system
Home-page: https://github.com/wyldebeast-wunderliebe/mrwolfe/
Author: D.A.Dokter
Author-email: dokter@w20e.com
License: beer-ware
Description: mrwolfe - "I'm Mr. Wolfe. I solve problems"
        ===========================================
        
        Summary
        -------
        Mr.Wolfe is a tracker for support issues written on the Django
        platform. It is not a tracker for software issues specifically, like
        Bugzilla, Jira, etc. In the latter type of tracker, issues are related
        to software, and are tracked in terms of a life cycle from incoming to
        resolving in a specific software release (or closing without a
        release). Mr.Wolfe on the other hand tracks support issues, that may
        be questions, performance problems, software failures, etc. in terms
        of a life cycle from perceived problem to solved problem. An issue in
        Mr.Wolfe may or may not result in a software issue.
        
        Principles
        ----------
        Issues in Mr.Wolfe are related to a Service Level Agreement, and are
        handled according to the services agreed in the SLA. Several services
        may be added to a SLA, like 'high priority, solve within 8 hours' or
        'low priority, solve at your leisure'. The operator dashboard will use
        these services to determine the status of the issue, like 'critical'
        (deadline is soon) or 'normal' (sit back and relax).
        
        Issues are read from one or more mail queues (let's face it, customers
        will just keep sending those issues per mail anyway; POP and IMAP are
        supported) and dispatched to the proper SLA if one can be
        found. Otherwise, it is orphaned and shown on the operator dashboard.
        The tracker is not intended for web access by customers; their only
        interface to issues is email.
        
        The intended target audience of Mr.Wolfe is support teams and help
        desks; it is an alternative to the well known OTRS, although it is
        much simpler, offers less features and therefore also lacks the
        incomprehensible admin interface.
        
        See the docs directory in the package for further reading.
        
        If you like this application, you may donate us a beer as per the
        beer-ware licence. If you don't like it that much or find things that
        don't work, let us know and we may fix it. Otherwise, fork us on
        GitHub. If you think it totally and utterly sucks, tough luck!
        
Keywords: django issue tracker support
Platform: UNKNOWN
Classifier: Development Status :: 4 - Beta
Classifier: Framework :: Django
Classifier: Intended Audience :: Developers
Classifier: License :: Freely Distributable
Classifier: Programming Language :: Python
Classifier: Topic :: Internet :: WWW/HTTP :: Site Management
Classifier: Topic :: Software Development :: Libraries :: Application Frameworks
