Metadata-Version: 1.2
Name: odoo12-addon-helpdesk_automatic_stage_changes
Version: 12.0.0.2.4
Summary: Helpdesk automatic stage changes
Home-page: https://gitlab.com/somitcoop/erp-research/odoo-helpdesk
Author: Som It Cooperatiu SCCL, Som Connexió SCCL, Odoo Community Association (OCA)
Author-email: support@odoo-community.org
License: AGPL-3
Description: #################################
         Helpdesk Atomatic Stage Changes
        #################################
        
        ..
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           !! This file is generated by oca-gen-addon-readme !!
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        .. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
           :alt: Beta
           :target: https://odoo-community.org/page/development-status
        
        .. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
           :alt: License: AGPL-3
           :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
        
        |badge1| |badge2|
        
        Allows the configuration of the stages of a ticket. Customization of
        colors by stages and automatic stage changes when receiving or sending a
        message. The tickets will have customized colors according to the stage
        in the tree view.
        
        In the ticket view, the possibility of sending an email from the ticket
        and a new tab where the email communications and notes associated with
        the ticket are recorded have been added. With the ability to create new
        notes, reply to a note, reply to an email without the emails in CC or
        with those.
        
        Customization of colors depending on the type of communication:
        
        -Black: Incoming message
        
        -Green: Internal note
        
        -Red: Outgoing message
        
        Email sending goes through a new custom view for the helpdesk.ticket
        model.
        
        **Table of contents**
        
        .. contents::
           :local:
        
        ***************
         Configuration
        ***************
        
        No configuration needed for this module.
        
        *******
         Usage
        *******
        
        In the model helpdesk.ticket.stage (menu: Helpdesk-Configuration-Stages)
        you have the configuration.
        
        In the model helpdesk.ticket (menu: Helpdesk-tickets) you have the
        customization of the view.
        
        ************************
         Known issues / Roadmap
        ************************
        
        This module introduces a mail composition wizard for the helpdesk.ticket model and
        some related logics.
        The wizard and everything related to it, should be separated into a different module,
        since it does not relate to the ticket stage nor its automatic change.
        
        *************
         Bug Tracker
        *************
        
        Bugs are tracked on `GitLab Issues
        <https://gitlab.com/somitcoop/erp-research/odoo-helpdesk/-/issues>`_. In
        case of trouble, please check there if your issue has already been
        reported. If you spotted it first, help us smashing it by providing a
        detailed and welcomed feedback.
        
        Do not contact contributors directly about support or help with
        technical issues.
        
        *********
         Credits
        *********
        
        Authors
        =======
        
        -  SomIT SCCL
        -  Som Connexio SCCL
        
        Contributors
        ============
        
        -  `SomIT SCCL <https://somit.coop>`_:
        
              -  Álvaro García <alvaro.garcia@somit.coop>
              -  José Robles <jose.robles@somit.coop>
              -  Juan Manuel Regalado <juanmanuel.regalado@somit.coop>
        
        -  `Som Connexio SCCL <https://somconnexio.coop>`_:
        
              -  Gerard Funosas <gerard.funosas@somconnexio.coop>
        
        Maintainers
        ===========
        
        This module is maintained by the OCA.
        
        .. image:: https://odoo-community.org/logo.png
           :alt: Odoo Community Association
           :target: https://odoo-community.org
        
        OCA, or the Odoo Community Association, is a nonprofit organization
        whose mission is to support the collaborative development of Odoo
        features and promote its widespread use.
        
        You are welcome to contribute. To learn how please visit
        https://odoo-community.org/page/Contribute.
        
Platform: UNKNOWN
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 12.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Requires-Python: >=3.5
