Metadata-Version: 1.2
Name: odoo12-addon-helpdesk-automatic-stage-changes
Version: 12.0.0.1.0
Summary: Helpdesk automatic stage changes
Home-page: https://gitlab.com/somitcoop/erp-research/odoo-helpdesk
Author: Som It Cooperatiu SCCL, Som Connexió SCCL, Odoo Community Association (OCA)
Author-email: support@odoo-community.org
License: AGPL-3
Description: ===============================
        Helpdesk Atomatic Stage Changes
        ===============================
        
        ..
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        .. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
            :target: https://odoo-community.org/page/development-status
            :alt: Beta
        .. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
            :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
            :alt: License: AGPL-3
        
        |badge1| |badge2|
        
        Allows the configuration of the stages of a ticket. Customization of colors by stages and automatic stage changes when receiving or sending a message.
        The tickets will have customized colors according to the stage in the tree view.
        
        In the ticket view, the possibility of sending an email from the ticket and a new tab where the email communications and notes associated with the ticket are recorded have been added. With the ability to create new notes, reply to a note, reply to an email without the emails in CC or with those.
        
        Customization of colors depending on the type of communication:
        
        -Black: Incoming message
        
        -Green: Internal note
        
        -Red: Outgoing message
        
        Email sending goes through a new custom view for the helpdesk.ticket model.
        
        **Table of contents**
        
        .. contents::
           :local:
        
        Configuration
        =============
        
        No configuration needed for this module.
        
        Usage
        =====
        
        In the model helpdesk.ticket.stage (menu: Helpdesk-Configuration-Stages) you have the configuration.
        
        In the model helpdesk.ticket (menu: Helpdesk-tickets) you have the customization of the view.
        
        
        Known issues / Roadmap
        ======================
        
        There are no issues for the moment.
        
        Bug Tracker
        ===========
        
        Bugs are tracked on `GitLab Issues <https://gitlab.com/somitcoop/erp-research/odoo-helpdesk/-/issues>`_.
        In case of trouble, please check there if your issue has already been reported.
        If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.
        
        Do not contact contributors directly about support or help with technical issues.
        
        Credits
        =======
        
        Authors
        ~~~~~~~
        
        * SomIT SCCL
        * Som Connexio SCCL
        
        
        Contributors
        ~~~~~~~~~~~~
        
        * `SomIT SCCL <https://somit.coop>`_:
        
            * Álvaro García <alvaro.garcia@somit.coop>
            * José Robles <jose.robles@somit.coop>
        
        
        * `Som Connexio SCCL <https://somconnexio.coop>`_:
        
            * Gerard Funosas <gerard.funosas@somconnexio.coop>
        
        
        Maintainers
        ~~~~~~~~~~~
        
        This module is maintained by the OCA.
        
        .. image:: https://odoo-community.org/logo.png
           :alt: Odoo Community Association
           :target: https://odoo-community.org
        
        OCA, or the Odoo Community Association, is a nonprofit organization whose
        mission is to support the collaborative development of Odoo features and
        promote its widespread use.
        
        You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
Platform: UNKNOWN
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 12.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Requires-Python: >=3.5
